Return eligibility depends on the product category, condition, order status and applicable law.
Opened or used personal-care products may have special return restrictions. Damaged, defective or incorrect products should be reported promptly with order details and photos where requested.
Approved refunds should be processed back through the applicable payment method, subject to the final store policy and payment provider timelines.
Add your exact return window, customer responsibility for return shipping, damaged-item process and refund timelines.